Privacy Policy

1. Introduction

Ruvity ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you use our website and telehealth services.

2. Information We Collect

Personal Information

  • Name, email address, phone number, and mailing address
  • Date of birth and gender
  • Payment and billing information

Health Information

  • Medical history and current medications
  • Height, weight, and BMI
  • Physician consultation notes and prescriptions
  • Treatment progress and outcomes

Technical Information

  • IP address, browser type, and device information
  • Pages visited and interactions with our website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide physician-supervised telehealth consultations
  • Process prescriptions and manage medication delivery
  • Process payments and manage your subscription
  • Communicate with you about your treatment and account
  • Improve our Services and develop new features
  • Comply with legal and regulatory requirements

4. HIPAA Compliance

Your protected health information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to protect your PHI. Access to your medical information is restricted to authorized healthcare providers involved in your care.

5. Information Sharing

We do not sell your personal information. We may share your information with:

  • Healthcare Providers: Board-certified physicians who provide your consultations and prescriptions
  • Pharmacies: Licensed compounding pharmacies that prepare and ship your medication
  • Service Providers: Payment processors, shipping carriers, and technology vendors who support our operations
  • Legal Requirements: When required by law, regulation, or legal process

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments. While no method of transmission over the Internet is 100% secure, we take reasonable steps to protect your information.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal and health information
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Request restriction of certain data processing activities

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver relevant content. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. Medical records are retained in accordance with applicable state and federal regulations, which may require retention for a minimum of 7 years after your last treatment.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or through the Services. The "Last updated" date at the bottom of this page indicates when the policy was last revised.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Last updated: March 5, 2026